PRIVACY POLICIES

Data Protection Controller

British Board of Anti-ageing & Integrated Medicine (BBAIM) has appointed the Aesthetic Training & Consultancy Ltd as the Data Protection Controller (DPC) who will ensure that all personal data is collected and processed in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). True Science Ltd trading as BBAIM has its registered office at 21 Knightsbridge, London, UK SW1X 7LY

If you have any questions about how we handle your personal information, please contact the DPO at EMAIL, Telephone number: 0333 188 9887

 

Information We Collect About You & How We Use It

Communication Data

When you communicate with us through social media/ our website / register with BBAIM, we may collect your name, email address, contact number, address, and other contact details. This allows us to process your registration.

We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. This enables us to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

 

Customer Data

This includes the data relating to any purchases of goods and/or services such as:

Name & title

Billing address

Delivery address

email address

Phone number

Purchase and card details

Our lawful ground for this processing is legitimate interest to enable us to provide the goods and/or services you have purchased, or those that have been purchased on your behalf and to keep records of such transactions.

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User Data

User data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backup of our website content and to enable effective administration of our website.

 

Technical Data

Technical Data that includes data about your use of our website and online services such as:

Your IP address

Time zone settings

Login data

Page views and navigation paths

Browser details

Duration of visit to pages on our website

Details about the number of times you use our website

Other technology on the devices you use to access our website

The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer our business and website, to deliver relevant content to you and to understand the effectiveness of our advertising. This enables us to properly administer our website and our business.

 

Marketing Data

This includes data about your preferences in receiving marketing from us and your communication preferences. It also includes data that shows the web pages you may view, marketing content you have requested and any sales that may have resulted from your interaction with marketing content.

We process this data to enable you to receive information about BBAIM's promotions and course updates and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. This helps us improve our products/services and reach our target audience effectively.

BBAIM will be recording videos on theory and practical days to use for marketing purposes. Delegates who do not wish to be filmed should email us before attending the event. If no email is received, we reserve the right to use the footage for social media and our website. Any requests to not be included in the video after the event will incur a fee to cover the cost of the videographer.

 

Student and Course Data

This includes data that is required to provide you with certification, such as:

Name & Date of Birth

Information about your qualifications

We process this data for quality assurance of our courses and to provide you with qualifications, and certifications. This enables us to provide you with certifications for training that meet the recommendations and regulations for training.

 

Centre/ Instructor Data

This includes data provided by approved centres and instructors for the purpose of certification and internal quality assurance. This includes the details such as:

Name & Address

Email

Date of Birth

Sensitive Data

We may use your personal information in accordance with our policies to carry out our legal obligations or exercise specific rights. We may process your personal data without your knowledge or consent where this is required or permitted by law. In certain cases, we may contact you for your consent to allow us to process certain sensitive data. In those circumstances, we will provide you with full details of why we need it so that you can carefully consider whether you wish to consent.

For more information on this please email us at info@bbaim.co.uk

 

Children Under the Age of 13

Our website is not intended for children under 13 years of age. No one under the age of 13 may provide any personal information to the website. We do not knowingly collect personal information from children under 13. If you are under 13, we request you not to provide any information on this website or through any of its forms or make any purchases through the website. Do not provide any information about yourself such as your name, address, telephone number, or email address and refrain from using any of the interactive public comment features of the website.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at EMAIL.

 

How We Collect Your Personal Data

We collect personal information from the following sources:

• Email, text, phone or other electronic messages sent by you to us

• Mobile and desktop applications you have downloaded from our website

• Advertising and applications on third-party websites and services

This helps us manage our client relationship with you, target marketing and develop services according to your preferences. We process your personal data only for predefined and lawful purposes.

Your data may also be provided to us by your employer, agency or training provider.

We may automatically collect certain data from you as you use our website by using cookies.

We may receive data from third parties such as Google, and Facebook based outside the EU, providers of technical, payment and delivery services.

We may also receive data from publicly available sources such as the Companies House and the Electoral Register based inside the EU.

 

Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below:

• Other companies in our group who provide services to us

• Your employer or agency if they have arranged the training for you.

• Service providers who provide IT and system administration services

• Professional advisers including lawyers, bankers, auditors and insurers

• Government bodies that require us to report processing activities

• Awarding Organisations such as Training Qualifications UK, Future Awards and Qualifications and Pearson Edexcel for requesting regulated qualifications.

• Third parties to whom we sell, transfer or merge parts of our business or our assets.

• The training organisation who is delivering or has delivered or arranged the training on your behalf.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if there is a legal requirement.

 

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers including Contact, Identity, Financial and Transaction Data for six years after they stop being customers.

For qualifications, we are required to keep basic information about our customers including Contact, Identity, Qualification information and Qualification dates for seven years to be able to provide proof of qualification, CPD statements and other information at their request.

In certain cases, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you fill out a form on the website, you can uncheck the box if you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to use your personal information for direct marketing purposes and later decided to change it, you may do so at any time by emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

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Appeals Policy

British Board of Anti-ageing & Integrated Medicine has processes in place to ensure fairness, consistency and non-discrimination between candidates while carrying out assessments.

However due to some reasons, if the candidate feels the results are not based on valid judgements, they can raise an issue by providing us with the details such as:

• A solid reason for the appeal

• Supporting evidence wherever applicable

Any appeal submitted to BBAIM is subject to review by our Assessment Verification team. Upon receipt of an appeal, we will acknowledge receipt of the appeal and carry out an initial assessment of the information provided.

The candidates will be notified of the outcome within 30 days of the appeal and if they find it to be satisfactory, no further action will be taken. If the candidate is dissatisfied, the appeal will be escalated to the Director for a direct discussion. The appealing candidate will be informed of the outcome within two weeks of this meeting.

Following the second level review, there are two possible outcomes:

• a) Successful Appeal - Candidates will be given a chance to resit the assessment at no extra cost.

• b) Unsuccessful Appeal - Candidates will receive a document explaining how this result was achieved. If the candidate wish to re-sit for the exams, the fee should be paid by the candidate. A total of 4 re-sit attempts are allowed for each phase of the assessment.

 

Equality Policy

British Board of Anti-ageing & Integrated Medicine is committed to equal opportunity for all applicants and employees. They shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, disability, gender identity, colour or marital status.

Our selection of candidates is based only on the professional qualifications required to undergo the training programmes offered by us. Appointment of faculty at BBAIM is also governed by the same policy, i.e, recruitment is determined based on their credentials as per Health Education England (HEE) Guidelines.

We respect our candidates and employees from all religious and non-religious backgrounds, ethnicities and beliefs. BBAIM has a zero-tolerance approach to victimisation, bullying or harassment and suitable disciplinary/legal action will be taken if we find any of these factors of equality is breached.

If you would like to report an issue, you can reach us at info@bbaim.co.uk.

 

Health and Safety Policy

BBAIM is committed to ensuring the health and safety of its candidates, employees, and cosmetic models. Our training facility undergoes regular health and safety inspection that helps create a safer workplace.

We adhere to a strict code of safe practice to ensure they meet the prevailing standards of quality, safety and efficacy.

• We carry out regular checks on equipment prior to every practice session to ensure they are safe to use.

• Syringes and medicines that are used during the course are checked to make sure they are in date and are store appropriately.

• Needles and other injecting equipment are stored and disposed of in the appropriate bins provided.

• Sterile gloves and wipes are used during all practical sessions.

BBAIM is committed to establishing a positive and safe environment for all. Disciplinary action will be taken if any of the candidates/faculties involve in any kind of violence/ abuse towards each other. It is our utmost responsibility to regularly monitor so that corrective actions of any unsafe work practices and/or work environment can be swiftly rectified.

 

Malpractice and Maladministration Policy

This policy is aimed at BBAIM employees and our registered candidates who are involved in suspected or actual malpractice/maladministration. It sets out the steps our centre members or trainees must follow when reporting any incident of malpractice/maladministration.

According to Joint Council for Qualifications guidelines, Malpractice means any act, default or practice which is a breach of the Regulations or which:

• compromises attempt to compromise or may compromise the process of assessment, the integrity of any qualification or the validity of a result or certificate

• damages the authority, reputation or credibility of any awarding body or centre or any officer, employee or agent of any awarding body or centre.

Failure by a centre to notify, investigate and report to an awarding body all allegations of malpractice or suspected malpractice constitutes malpractice itself.

Also, failure to take action as required by an awarding body or to cooperate with an awarding body's investigation constitutes malpractice.

Centre staff malpractice

'Centre staff malpractice' means malpractice committed by:

• a member of staff, contractor (whether employed under a contract of employment or a contract for services) or a volunteer at a centre; or an individual appointed in another capacity by a centre such as an invigilator, a Communication Professional, an Oral Language Modifier, a practical assistant, a prompter, a reader or a scribe.

Examples of centre staff malpractice:

• failing to keep assessment material secure prior to an examination

• discussing or otherwise revealing information about examinations and assessments that should be kept confidential, e.g. internet forums
  moving the time or date of a fixed examination beyond the arrangements permitted within the Instructions for conducting examinations.

• Conducting an examination before the published date constitutes centre staff malpractice and a clear breach of security

• failing to adequately supervise candidates who have been affected by a timetable variation

• permitting, facilitating or obtaining unauthorised access to examination material prior to an examination

• failing to retain and secure examination question papers after an examination in cases where the life of the paper extends beyond the particular session. For example, where an examination is to be sat in a later session by one or more candidates due to a timetable variation

• tampering with candidate scripts, controlled assessments, coursework or non-examination assessments after collection and before despatch to the awarding body/examiner/moderator

• failing to keep candidates’ computer files secure which contain controlled assessments, coursework or non-examination assessments.

• manufacturing evidence of competence against national standards

• fabricating assessment and/or internal verification records or authentication statements

• entering fictitious candidates for examinations or assessments, or otherwise subverting the assessment or certification process with the intention of financial gain

• substituting one candidate’s controlled assessment, coursework or non-examination assessment for another’s.

Candidate malpractice

'Candidate malpractice' means malpractice by a candidate in connection with any examination or assessment, including the preparation and authentication of any controlled assessments, coursework or non-examination assessments, the presentation of any practical work, the compilation of portfolios of assessment evidence and the writing of any examination paper.

Examples of candidate malpractice:

• the alteration or falsification of any results document, including certificates

• a breach of the instructions or advice of an invigilator, supervisor, or the awarding body in relation to the examination or assessment rules and regulations

• failing to abide by the conditions of supervision designed to maintain the security of the examinations or assessments

• collusion: working collaboratively with other candidates, beyond what is permitted

• copying from another candidate (including the use of technology to aid the copying)

• allowing work to be copied e.g. posting work on social networking sites prior to an examination/assessment;

• the deliberate destruction of another candidate’s work

• disruptive behaviour in the examination room or during an assessment session (including the use of offensive language)

• failing to report to the centre or awarding body the candidate having unauthorised access to assessment-related information or sharing unauthorised assessment-related information online; - exchanging, obtaining, receiving, passing on information (or the attempt to) which could be examination related by means of talking, electronic, written or non-verbal communication

• making a false declaration of authenticity in relation to the authorship of controlled assessment, coursework, non-examination assessment or the contents of a portfolio

• allowing others to assist in the production of controlled assessment, coursework, non-examination assessment or assisting others in the production of controlled assessment, coursework or non-examination assessment

• the misuse, or the attempted misuse, of examination and assessment materials and resources - being in possession of unauthorised confidential information about an examination or assessment

• bringing into the examination room notes in the wrong format (where notes are permitted in examinations) or inappropriately annotated texts (in open-book examinations)

• the inclusion of inappropriate, offensive, obscene, homophobic, transphobic, racist or sexist material in scripts, controlled assessments, coursework, non-examination assessments or portfolios

• impersonation: pretending to be someone else, arranging for another person to take one’s place in an examination or an assessment

• plagiarism: unacknowledged copying from or reproduction of published sources or incomplete referencing

• theft of another candidate’s work

• bringing into the examination room or assessment situation unauthorised material, for example notes, study guides and personal organisers, own blank paper, instruments which can capture a digital image, electronic dictionaries (when prohibited), translators, wordlists, glossaries, iPods, mobile phones, MP3/4 players, pagers, Smartwatches or other similar electronic devices

• the unauthorised use of a memory stick or similar device where a candidate uses a word processor

• facilitating malpractice on the part of other candidates

• behaving in a manner to undermine the integrity of the examination.

Maladministration

Failure to adhere to the regulations regarding the conduct of controlled assessments, coursework, examinations and non-examination assessments, or malpractice in the conduct of examinations/assessments and/or the handling of examination question papers, candidate scripts, mark sheets, cumulative assessment records, results and certificate claim forms, etc
Some examples of Maladministration:

• failing to ensure that candidates’ controlled assessment, coursework, non-examination assessment or work to be completed under controlled conditions is adequately completed and/or monitored and/or supervised

• failure, on the part of the head of the centre, to adhere to awarding body specification requirements in the delivery of non-examination assessments, Endorsements and other projects required as part of a qualification.

• failure to use current assignments for assessments

• failure to train invigilators and those facilitating access arrangements adequately

• failing to issue to candidates the appropriate notices and warnings

• the introduction of unauthorised material into the examination room, either prior to or during the examination

• failing to remind candidates that any mobile phones or other unauthorised items found in their possession must be handed to the invigilator prior to the examination starting

• failure to invigilate examinations in accordance with the instructions for conducting examinations

• failing to notify the appropriate awarding body immediately of all alleged, suspected or actual incidents of malpractice

• failing to conduct a thorough investigation into a suspected examination or assessment malpractice when asked to do so by an awarding body

• the inappropriate retention or destruction of certificates.

These examples are not an exhaustive list and each case of suspected malpractice and maladministration will be considered on an individual basis, however, until the matter has been investigated, qualification will not usually be processed by the British Board of Anti-ageing & Integrated Medicine to prevent further adverse effects.

 

Environmental Policy

British Board of Anti-ageing & Integrated Medicine is committed to minimising the environmental impacts of our activities.

Our commitment is to:

• comply with regulations, legislations and codes of practice on environmental matters applicable to our activities

• efficiently manage the waste generated from our operational activities according to the principles of reduction, re-use and recycling

• integrate recognised environmental management best practices into our activities.

• measure and take action to reduce the carbon footprint

• communicate both internally and externally our Environmental Policy on a regular basis and encourage feedback

• communicate the importance of environmental issues to our staff

• minimise the consumption of resources such as plastic and paper

 

Entry Criteria for Enrolment

British Board of Anti-ageing & Integrated Medicine allows healthcare professionals who possess degrees in medicine, dentistry, nursing and pharmacy for the training courses.

Candidates who possess a valid licence with General Medical Council, General Dental Council, Nursing & Midwifery Council, General Pharmaceutical Council can also apply. The candidates will have to produce evidence of professional membership and independent prescribing rights prior to the enrolment process.

Professionally recognised qualifications and prior training may be recognised by the British Board of Anti-ageing & Integrated Medicine for registering if the learning outcomes match. Please contact secretary@bbaim.co.uk for an individual assessment of your prior qualification and experience.

 

Recognition of Prior Learning (RPL)

British Board of Anti-ageing & Integrated Medicine recognise that the candidate may have acquired skills from their past formal/informal learning experience. RPL can save your time and money and can prevent you from having to go through the same learning experience that you went through already. However, the candidates must produce evidence of prior learning to be current and valid. Our RPL validation process is transparent, fair and reliable.

Those candidates who wish to be considered for RPL must provide the following information:

1. A clinical reference from a clinical supervisor confirms that the candidate has done 10 botulinum toxin treatments on 10 different patients.

2. A portfolio of Before and After photographs (with the consent of the clients) for 10 supervised dermal filler treatments.

3. A portfolio of Before and After photographs (with the consent of the clients) for 10 supervised botulinum toxin treatments.

After the validation process, the British Board of Anti-ageing & Integrated Medicine will inform the candidates of the fees, timelines and the procedure to be followed to achieve full accreditation.

Successful candidates can then take part in Stage 3 assessment for the theoretical and practical assessment.

Upon successful passing of this stage, Level 7 accreditation can be awarded.

 

Safeguarding Young People and Vulnerable Adults Policy

British Board of Anti-ageing & Integrated Medicine is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

• The human rights of young people and the vulnerable will be respected and applied to all, irrespective of age, sex, gender, gender identity, nationality, sexual orientation, ethnicity, colour, race, language, religious or political beliefs, marital status, disability, physical or mental health, family, socio-economic or cultural background or any other aspect of their identity.

• Inequality, discrimination and exclusion will be challenged and will not be tolerated

• No one must suffer harm intentionally or unintentionally, as a result of their engagement, association or contact with us

• British Board of Anti-ageing & Integrated Medicine will ensure our staff, board members, partners, visitors and other associates are supported to meet their safeguarding responsibilities and requirements, understanding the specific risks to young people and vulnerable adults.

• We ensure that all staff who have access to young people/ vulnerable adults have been checked for their suitability

• Actively engage in ways that increase the safety and protection of those with whom we are in contact

• Ensure that appropriate action is taken in the event of any allegations or suspicions regarding harm to young people/ vulnerable adults arising from contact with our staff/ trainees.