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Terms and Conditions


  • Introduction

  • Data Protection Controller

  • Information We Collect About You & How We Use It

  • How We Collect Your Personal Data

  • Disclosures of Your Personal Data

  • Data Security

  • Data Retention

  • Links to Other Websites

  • Controlling Your Personal Information

  • Payment Terms

  • Course Aftercare and Support

  • Cookies Policy


British Board of Anti-ageing & Integrated Medicine (BBAIM) respects your privacy and is committed to protecting it through our compliance with the policies. Our policies, guidelines and actions support this commitment to protecting your personal information.

Please read through the following sections carefully so that you know how and why we collect information about you, how you can contact us to access, rectify, erase, restrict, or object to your data being processed and what procedures we have in place to keep your personal data safe.

We may change our Privacy Policy from time to time and if we do so we will update these changes on this page so that you’re up-to-date with our current policy.

Please refer to our Cookie Policy which is part of the Privacy Policy.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us

Data Protection Controller

British Board of Anti-ageing & Integrated Medicine (BBAIM) has appointed the Director of True Science Ltd as the Data Protection Controller (DPC) who will ensure that all personal data is collected and processed in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). True Science Ltd trading as BBAIM has its registered office at 5 Upper Wimpole Street, Marylebone, London, UK W1G 6BP

If you have any questions about how we handle your personal information, please contact the DPO at EMAIL, Telephone number: 02039281190

Information We Collect About You & How We Use It

  1. Communication Data

    When you communicate with us through social media/ our website / register with BBAIM, we may collect your name, email address, contact number, address, and other contact details. This allows us to process your registration.

    We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. This enables us to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

  2. Customer Data

    This includes the data relating to any purchases of goods and/or services such as:

    • Name & title

    • Billing address

    • Delivery address

    • email address

    • Phone number

    • Purchase and card details

    Our lawful ground for this processing is legitimate interest to enable us to provide the goods and/or services you have purchased, or those that have been purchased on your behalf and to keep records of such transactions.

  3. User Data

    User data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backup of our website content and to enable effective administration of our website.

  4. Technical Data

    Technical Data that includes data about your use of our website and online services such as:

    • Your IP address

    • Time zone settings

    • Login data

    • Page views and navigation paths

    • Browser details

    • Duration of visit to pages on our website

    • Details about the number of times you use our website

    • Other technology on the devices you use to access our website

    The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer our business and website, to deliver relevant content to you and to understand the effectiveness of our advertising. This enables us to properly administer our website and our business.

  5. Marketing Data

    This includes data about your preferences in receiving marketing from us and your communication preferences. It also includes data that shows the web pages you may view, marketing content you have requested and any sales that may have resulted from your interaction with marketing content.

    We process this data to enable you to receive information about BBAIM's promotions and course updates and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. This helps us improve our products/services and reach our target audience effectively.

  6. Student and Course Data

    This includes data that is required to provide you with certification, such as:

    • Name & Date of Birth

    • Information about your qualifications

    We process this data for quality assurance of our courses and to provide you with qualifications, and certifications. This enables us to provide you with certifications for training that meet the recommendations and regulations for training.

  7. Centre/ Instructor Data

    This includes data provided by approved centres and instructors for the purpose of certification and internal quality assurance. This includes the details such as:

    • Name & Address

    • Email

    • Date of Birth

  8. Sensitive Data

    We may use your personal information in accordance with our policies to carry out our legal obligations or exercise specific rights. We may process your personal data without your knowledge or consent where this is required or permitted by law. In certain cases, we may contact you for your consent to allow us to process certain sensitive data. In those circumstances, we will provide you with full details of why we need it so that you can carefully consider whether you wish to consent.

    For more information on this please email us at

  9. Children Under the Age of 13

    Our website is not intended for children under 13 years of age. No one under the age of 13 may provide any personal information to the website. We do not knowingly collect personal information from children under 13. If you are under 13, we request you not to provide any information on this website or through any of its forms or make any purchases through the website. Do not provide any information about yourself such as your name, address, telephone number, or email address and refrain from using any of the interactive public comment features of the website.

    If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at EMAIL.


How We Collect Your Personal Data

We collect personal information from the following sources:

  • Email, text, phone or other electronic messages sent by you to us

  • Mobile and desktop applications you have downloaded from our website

  • Advertising and applications on third-party websites and services

This helps us manage our client relationship with you, target marketing and develop services according to your preferences. We process your personal data only for predefined and lawful purposes.

Your data may also be provided to us by your employer, agency or training provider.

We may automatically collect certain data from you as you use our website by using cookies.

We may receive data from third parties such as Google, and Facebook based outside the EU, providers of technical, payment and delivery services.

We may also receive data from publicly available sources such as the Companies House and the Electoral Register based inside the EU.


Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below:

  • Other companies in our group who provide services to us

  • Your employer or agency if they have arranged the training for you.

  • Service providers who provide IT and system administration services

  • Professional advisers including lawyers, bankers, auditors and insurers

  • Government bodies that require us to report processing activities

  • Awarding Organisations such as Training Qualifications UK, Future Awards and Qualifications and Pearson Edexcel for requesting regulated qualifications.

  • Third parties to whom we sell, transfer or merge parts of our business or our assets.

  • The training organisation who is delivering or has delivered or arranged the training on your behalf.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.


Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if there is a legal requirement.


Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers including Contact, Identity, Financial and Transaction Data for six years after they stop being customers.

For qualifications, we are required to keep basic information about our customers including Contact, Identity, Qualification information and Qualification dates for seven years to be able to provide proof of qualification, CPD statements and other information at their request.

In certain cases, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you fill out a form on the website, you can uncheck the box if you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to use your personal information for direct marketing purposes and later decided to change it, you may do so at any time by emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.


Payment Terms

Cancellation of any course by the company itself will mean full repayment of fees to the registered candidate. The company reserves the right to amend or cancel any training date or location. Should this be necessary you will be contacted immediately and given an alternate date.

When you make a payment for any of the courses offered by us, please note cancellation charges apply. Upon booking, 50% of the course fee is non-refundable. Bookings which are cancelled less than 2 weeks prior to the course are 100% non-refundable. Cancellation fees are applied as it is not often possible to re-book cancelled places at less than 1 months notice.

Cancellation charges will be withdrawn if the applicant re-books on the next available slot provided we are able to find a replacement for the booked slot that was cancelled by you.

Payment is required at the time of booking.

A Certificate of completion of the course will be issued upon completion.

We do not store credit card details nor do we share customer details with any third parties.

Rescheduling The Course Date

You are not allowed to change the course date with less than 30 days notice. If you need to reschedule due to sickness, you must provide an official letter from a doctor as proof. If you fail to attend the course, you will lose your course.

Deposit Fee
If you have paid a deposit fee for the course and applied for finance to cover the remaining payment, but your application is rejected due to a credit check, you will not be able to attend the course. The deposit fee is non-refundable and covers the cost of the product you receive, which grants you access to the live modules, regardless of whether you choose to read them or not.


Course Aftercare and Support

Course aftercare and support is offered to all candidates and guidance to help find employment will also be offered through our affiliation programmes with recruitment agencies. We do not however guarantee employment for all as we are primarily a training company and not a recruitment company.

Like many authorised training providers, our curriculum has been assessed and approved by cosmetic indemnity providers who provide recognition and authorisation of indemnity. With this status being held, we can not be held responsible if the guidelines change or if there are further requirements for further qualifications which are not met by our academy.


Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

These cookies do not in any way identify you or give access to your computer or mobile device. These cookies allow us to tailor our marketing to better suit your needs and only display messages relevant to you.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Changes to Our Policies

BBAIM reserves the right to modify this Privacy Policy at any time. We will duly inform you of any changes. These changes will be notified to you via our website or e-mail communication. The time stamp you see on the policy will indicate the last date it was revised.

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